{"id":3357,"date":"2026-05-13T17:17:24","date_gmt":"2026-05-13T21:17:24","guid":{"rendered":"https:\/\/ressources.novatech.ca\/?post_type=blog&#038;p=3357"},"modified":"2026-05-13T17:18:27","modified_gmt":"2026-05-13T21:18:27","slug":"experience-client-service-technique","status":"publish","type":"blog","link":"https:\/\/ressources.novatech.ca\/fr\/blogue\/astuces-et-conseils\/experience-client-service-technique\/","title":{"rendered":"Ce dont les clients se souviennent lorsque le service compte vraiment"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3357\" class=\"elementor elementor-3357 elementor-3356\" data-elementor-post-type=\"blog\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fbb85f6 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"fbb85f6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4aafe1c\" data-id=\"4aafe1c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-730f876 elementor-widget elementor-widget-image\" data-id=\"730f876\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2025\/04\/felix-headshot-fotor-20241121132729-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail wp-image-3064\" alt=\"F\u00e9lix -\" srcset=\"https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2025\/04\/felix-headshot-fotor-20241121132729-150x150.jpg 150w, https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2025\/04\/felix-headshot-fotor-20241121132729-300x300.jpg 300w, https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2025\/04\/felix-headshot-fotor-20241121132729-1024x1024.jpg 1024w, https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2025\/04\/felix-headshot-fotor-20241121132729-768x768.jpg 768w, https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2025\/04\/felix-headshot-fotor-20241121132729-1536x1536.jpg 1536w, https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2025\/04\/felix-headshot-fotor-20241121132729-2048x2048.jpg 2048w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ad4897 elementor-widget elementor-widget-text-editor\" data-id=\"3ad4897\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>R\u00e9dig\u00e9 par<strong>\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/felix-lalande\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\">\u00a0F\u00e9lix Lalande-Hendershot<\/span>\u00a0<\/a><\/strong><\/p><p><em>Responsable de l\u2019Exp\u00e9rience Client<\/em><\/p><p>12 Mai, 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b0d9f62 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"b0d9f62\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-39999a8\" data-id=\"39999a8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cdb32df red-dot elementor-widget elementor-widget-heading\" data-id=\"cdb32df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Quand on pense au service industriel, les premi\u00e8res choses qui viennent g\u00e9n\u00e9ralement \u00e0 l\u2019esprit sont d\u2019ordre technique. Maintenance pr\u00e9ventive. D\u00e9pannage. \u00c9talonnages. R\u00e9parations. Support d\u2019urgence.<br> <br> \nTout cela compte. C\u2019est essentiel pour assurer le fonctionnement fiable et s\u00e9curitaire des syst\u00e8mes analytiques. <br> Mais lorsque les clients repensent aux moments o\u00f9 le service a r\u00e9ellement fait la diff\u00e9rence, ce ne sont rarement les d\u00e9tails techniques dont ils se souviennent le plus.<br><br> Ce dont ils se rappellent, c\u2019est de l\u2019exp\u00e9rience v\u00e9cue au moment o\u00f9 ils avaient besoin de soutien.<br><br>La communication \u00e9tait-elle claire et constante, ou fragment\u00e9e et pr\u00e9cipit\u00e9e?\nLe probl\u00e8me semblait-il r\u00e9ellement pris en charge, ou la responsabilit\u00e9 passait-elle d\u2019une personne \u00e0 l\u2019autre?\nLes diff\u00e9rentes \u00e9quipes semblaient-elles align\u00e9es, ou d\u00e9connect\u00e9es?\nLa r\u00e9ponse a-t-elle permis d\u2019all\u00e9ger la pression, ou a-t-elle ajout\u00e9 du stress \u00e0 une situation d\u00e9j\u00e0 tendue?\n<br><br>Dans les environnements industriels, une solide expertise technique est attendue.<br>C\u2019est souvent tout ce qui entoure cette expertise qui d\u00e9finit r\u00e9ellement la relation au fil du temps.<br><br>C\u2019est pourquoi le service joue un r\u00f4le beaucoup plus important dans l\u2019exp\u00e9rience client que plusieurs ne le r\u00e9alisent.\n\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-837aa6e liste-chiffre-big elementor-widget elementor-widget-text-editor\" data-id=\"837aa6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"padding-left: 40px;\"><span style=\"color: #bf2f38;\"><strong>Ce que vous retiendrez de cet article <\/strong><\/span><span style=\"color: #bf2f38;\"><strong>:<\/strong><\/span><\/h3><div><span style=\"color: #bf2f38;\"><strong>\u00a0<\/strong><\/span><\/div><div><ul><li><em><span style=\"font-size: 14pt;\">Pourquoi l\u2019exp\u00e9rience client ne s\u2019arr\u00eate pas \u00e0 la livraison d\u2019un projet<\/span><\/em><\/li><li><em><span style=\"font-size: 14pt;\">Pourquoi l\u2019expertise technique seule ne d\u00e9finit pas toujours un excellent service<\/span><\/em><\/li><li><em><span style=\"font-size: 14pt;\">Comment la communication, le sens des responsabilit\u00e9s et l\u2019alignement entre les \u00e9quipes influencent la perception du client<\/span><\/em><\/li><li><em><span style=\"font-size: 14pt;\">Pourquoi les situations de service les plus exigeantes laissent souvent les impressions les plus durables<\/span><\/em><\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e3c6dfd elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"e3c6dfd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b0d239c\" data-id=\"b0d239c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b9707bd red-dot elementor-widget elementor-widget-text-editor\" data-id=\"b9707bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>L\u2019exp\u00e9rience client se poursuit bien apr\u00e8s la livraison du projet <\/strong><strong><span style=\"color: #bf2f38;\">.<\/span><\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08e023c elementor-widget elementor-widget-text-editor\" data-id=\"08e023c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019exp\u00e9rience client est souvent associ\u00e9e aux \u00e9tapes les plus visibles de la relation. Les premiers \u00e9changes. Le processus de soumission. L\u2019ex\u00e9cution du projet. La livraison et le d\u00e9marrage.<\/p><p>Ces \u00e9tapes comptent. Elles fa\u00e7onnent les premi\u00e8res impressions.<\/p><p>Mais pour la plupart des clients industriels, la relation ne se termine pas une fois le syst\u00e8me mis en service.<\/p><p>Avec le temps, <span style=\"color: #0073b7;\"><a style=\"color: #0073b7;\" href=\"https:\/\/novatech.ca\/fr\/services-reparation-et-entretient-preventif\/\" target=\"_blank\" rel=\"noopener\">les \u00e9quipements n\u00e9cessitent de la maintenance.<\/a><\/span> Les composants s\u2019usent. Les performances peuvent d\u00e9river. Des impr\u00e9vus surviennent. \u00c0 ce moment-l\u00e0, le soutien devient une partie tr\u00e8s concr\u00e8te de la relation.<\/p><p>C\u2019est l\u00e0 que la relation devient beaucoup plus tangible. Les clients ne pensent plus \u00e0 ce qui avait \u00e9t\u00e9 promis pendant le projet. Ils se concentrent sur ce qui se passe lorsqu\u2019ils ont besoin d\u2019aide.<\/p><p>Est-il facile de joindre la bonne personne?<br \/>La communication est-elle proactive ou r\u00e9active?<br \/>Les responsabilit\u00e9s sont-elles claires?<br \/>Le client se sent-il soutenu, ou doit-il faire des suivis pendant que les op\u00e9rations attendent des r\u00e9ponses?<\/p><p>Ces questions ne figurent peut-\u00eatre pas dans une r\u00e9union de transfert de projet, mais elles influencent souvent la fa\u00e7on dont les clients \u00e9valuent la relation bien apr\u00e8s la livraison.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ad9ee79 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ad9ee79\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a43c891\" data-id=\"a43c891\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c426ff7 red-dot elementor-widget elementor-widget-text-editor\" data-id=\"c426ff7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>L\u2019expertise technique seule ne d\u00e9finit pas un excellent service<\/strong> <strong><span style=\"color: #bf2f38;\">.<\/span><\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a347ab elementor-widget elementor-widget-text-editor\" data-id=\"4a347ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une solide expertise technique est essentielle. Les clients s\u2019attendent \u00e0 ce que les \u00e9quipes de service comprennent les \u00e9quipements, identifient les causes profondes des probl\u00e8mes et interviennent efficacement. Comme nous l\u2019avons expliqu\u00e9 dans notre article sur <span style=\"color: #0073b7;\"><a style=\"color: #0073b7;\" href=\"https:\/\/ressources.novatech.ca\/fr\/blogue\/astuces-et-conseils\/maintenance-analyseurs-procede-service\/\" target=\"_blank\" rel=\"noopener\">la discipline de service et la fiabilit\u00e9 des analyseurs,<\/a><\/span> des pratiques de service coh\u00e9rentes jouent un r\u00f4le direct dans la performance \u00e0 long terme des syst\u00e8mes.<\/p><p>C\u2019est la base.<\/p><p>Ce qui distingue une bonne exp\u00e9rience de service, c\u2019est souvent tout ce qui entoure le travail technique.<\/p><p>Lorsqu\u2019un probl\u00e8me survient en usine, le d\u00e9fi technique n\u2019est rarement la seule source de pression. Les \u00e9quipes internes demandent des mises \u00e0 jour. Certaines d\u00e9cisions de production peuvent \u00eatre retard\u00e9es. Les d\u00e9lais comptent. M\u00eame une situation techniquement g\u00e9rable peut rapidement devenir stressante lorsque l\u2019incertitude s\u2019installe.<\/p><p>C\u2019est l\u00e0 que la communication, la clart\u00e9 et le sens des responsabilit\u00e9s deviennent tout aussi importants que l\u2019expertise technique.<\/p><p>Les clients ne se souviendront peut-\u00eatre pas de chaque \u00e9tape du d\u00e9pannage, mais ils se souviendront certainement si l\u2019exp\u00e9rience leur a sembl\u00e9 organis\u00e9e, r\u00e9active et bien ma\u00eetris\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ccfd263 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ccfd263\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-300545c\" data-id=\"300545c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13b8455 red-dot elementor-widget elementor-widget-text-editor\" data-id=\"13b8455\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Une excellente exp\u00e9rience client repose sur l\u2019alignement des \u00e9quipes <\/strong><strong><span style=\"color: #bf2f38;\">.<\/span><\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-327e7e5 elementor-widget elementor-widget-text-editor\" data-id=\"327e7e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Du point de vue du client, le service semble souvent se r\u00e9sumer \u00e0 un \u00e9change direct avec un technicien ou un coordonnateur de service. En coulisses, pourtant, l\u2019exp\u00e9rience d\u00e9pend d\u2019une coordination beaucoup plus large.<\/p><p>Les \u00e9quipes des ventes comprennent souvent l\u2019environnement op\u00e9rationnel du client, ses priorit\u00e9s et son historique. Les \u00e9quipes de projet connaissent les d\u00e9tails de l\u2019installation et les d\u00e9cisions de conception. Les \u00e9quipes de service apportent l\u2019expertise terrain n\u00e9cessaire pour diagnostiquer et r\u00e9soudre les probl\u00e8mes.<\/p><p>Lorsque ces groupes travaillent efficacement ensemble, le client vit une exp\u00e9rience coh\u00e9rente et rassurante.<\/p><p>Lorsqu\u2019ils ne sont pas align\u00e9s, m\u00eame des organisations techniquement comp\u00e9tentes peuvent cr\u00e9er de la confusion.<\/p><p>Des messages contradictoires, des suivis retard\u00e9s ou un manque de clart\u00e9 dans les responsabilit\u00e9s peuvent rapidement miner la confiance, surtout lorsque le temps est compt\u00e9.<\/p><p>Une solide exp\u00e9rience client n\u2019est pas le r\u00e9sultat d\u2019un seul d\u00e9partement performant en silo. Elle repose sur des \u00e9quipes qui travaillent ensemble d\u2019une fa\u00e7on fluide du point de vue du client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9df5e06 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"9df5e06\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eadb5a2\" data-id=\"eadb5a2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fcab1f1 red-dot elementor-widget elementor-widget-text-editor\" data-id=\"fcab1f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Les moments de service fa\u00e7onnent souvent les relations \u00e0 long terme<\/strong> <strong><span style=\"color: #bf2f38;\">.<\/span><\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c17b9fa elementor-widget elementor-widget-text-editor\" data-id=\"c17b9fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Certaines des exp\u00e9riences client les plus marquantes \u00e9mergent dans des situations que personne n\u2019avait pr\u00e9vues.<\/p><p>Pendant la p\u00e9riode de la COVID, m\u00eame les visites de service de routine sont devenues complexes. Les restrictions de d\u00e9placement, les protocoles de sant\u00e9 provinciaux et les exigences d\u2019acc\u00e8s aux sites changeaient constamment \u00e0 travers le pays. Pendant ce temps, les syst\u00e8mes des clients continuaient d\u2019avoir besoin de soutien.<\/p><p>Dans une situation, Michael Thomson a continu\u00e9 \u00e0 respecter ses engagements de maintenance en adaptant sa fa\u00e7on de se d\u00e9placer, utilisant sa roulotte pour se rendre d\u2019un site client \u00e0 l\u2019autre tout en respectant les exigences de s\u00e9curit\u00e9 en place. Le travail devait toujours \u00eatre effectu\u00e9, mais pour le client, l\u2019important \u00e9tait aussi de savoir que le soutien restait disponible malgr\u00e9 des conditions difficiles et incertaines.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b2ccf4 elementor-widget elementor-widget-image\" data-id=\"7b2ccf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ressources.novatech.ca\/wp-content\/uploads\/elementor\/thumbs\/michael-thomson-scaled-rnetiymfha1pdtqr4t9gpfl52qvhz0yjqg993ax4kw.jpg\" title=\"Michael Thomson\" alt=\"Novatech service technician Michael Thomson supporting a customer site in the field - Novatech\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Michael Thomson sur le terrain, soutenant les clients en tant que membre de l\u2019\u00e9quipe de service de Novatech.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9c9ec18 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"9c9ec18\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c57a94\" data-id=\"5c57a94\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9fba964 red-dot elementor-widget elementor-widget-text-editor\" data-id=\"9fba964\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Le partenariat devient \u00e9vident lorsque les attentes sont mises \u00e0 l\u2019\u00e9preuve<\/strong> <strong><span style=\"color: #bf2f38;\">.<\/span><\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-618ce9c elementor-widget elementor-widget-text-editor\" data-id=\"618ce9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Toutes les situations de service ne laissent pas le temps de planifier. Parfois, le probl\u00e8me est urgent et les op\u00e9rations attendent des r\u00e9ponses.<\/p><p>Dans un cas, un appel d\u2019urgence a \u00e9t\u00e9 re\u00e7u \u00e0 17 h \u00e0 Calgary de la part d\u2019un client en Nouvelle-\u00c9cosse confront\u00e9 \u00e0 une situation critique en usine. Les arrangements de voyage ont \u00e9t\u00e9 pris imm\u00e9diatement, et Chris Smith a pris un vol de nuit \u00e0 travers le pays afin d\u2019\u00eatre sur place pour soutenir les op\u00e9rations d\u00e8s 9 h le lendemain matin.<\/p><p>Dans des moments comme ceux-l\u00e0, les clients ne recherchent pas seulement un soutien technique. Ils cherchent des personnes sur qui ils peuvent compter.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f5c1c1b elementor-section-full_width elementor-hidden-tablet elementor-hidden-mobile elementor-section-height-default elementor-section-height-default\" data-id=\"f5c1c1b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8b28e7a\" data-id=\"8b28e7a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6b37234\" data-id=\"6b37234\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-452c3ad elementor-widget elementor-widget-text-editor\" data-id=\"452c3ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"text-align: center;\" data-start=\"57\" data-end=\"113\">Un service fiable repose sur des personnes engag\u00e9es, de l\u2019expertise et de la r\u00e9activit\u00e9.<\/h4><h4 style=\"text-align: center;\" data-start=\"57\" data-end=\"113\">D\u00e9couvrez l\u2019\u00e9quipe de service technique de Novatech.<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6560049 btn-transparent elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"6560049\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/novatech.ca\/fr\/services-reparation-et-entretient-preventif\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21.263\" height=\"14.773\" viewBox=\"0 0 21.263 14.773\"><g id=\"Groupe_1972\" data-name=\"Groupe 1972\" transform=\"translate(614.529 -174.912) rotate(90)\"><line id=\"Ligne_74\" data-name=\"Ligne 74\" y2=\"18.849\" transform=\"translate(182.299 594.68)\" fill=\"none\" stroke=\"#fff\" stroke-linecap=\"round\" stroke-width=\"2\"><\/line><line id=\"Ligne_75\" data-name=\"Ligne 75\" y1=\"5.972\" x2=\"5.972\" transform=\"translate(176.326 594.68)\" fill=\"none\" stroke=\"#fff\" stroke-linecap=\"round\" stroke-width=\"2\"><\/line><line id=\"Ligne_76\" data-name=\"Ligne 76\" x1=\"5.972\" y1=\"5.972\" transform=\"translate(182.299 594.68)\" fill=\"none\" stroke=\"#fff\" stroke-linecap=\"round\" stroke-width=\"2\"><\/line><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Rencontrez notre \u00e9quipe de service<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b54f26 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6b54f26\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cdc3f59\" data-id=\"cdc3f59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-708717a red-dot elementor-widget elementor-widget-text-editor\" data-id=\"708717a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>R\u00e9flexion finale<\/strong> <strong><span style=\"color: #bf2f38;\">.<\/span><\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abc1c62 elementor-widget elementor-widget-text-editor\" data-id=\"abc1c62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le service industriel est souvent mesur\u00e9 en termes techniques. Probl\u00e8mes r\u00e9solus. Maintenance effectu\u00e9e. Syst\u00e8mes remis en service.\u00a0Les clients, eux, retiennent quelque chose de plus large.<\/p><p>Ils se souviennent si la communication est demeur\u00e9e claire lorsque la situation devenait stressante, si les \u00e9quipes semblaient align\u00e9es, et si quelqu\u2019un a pris les choses en main pour r\u00e9duire la pression plut\u00f4t que d\u2019en ajouter.<\/p><p>L\u2019expertise technique est essentielle.\u00a0Mais lorsque les clients repensent aux moments qui ont r\u00e9ellement d\u00e9fini leur exp\u00e9rience, c\u2019est souvent la qualit\u00e9 du soutien entourant le travail technique qui reste en m\u00e9moire.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d66116 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7d66116\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c741b6b\" data-id=\"c741b6b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b57d761 elementor-widget elementor-widget-heading\" data-id=\"b57d761\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Soyez parmi les premiers \u00e0 lire nos articles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb3c763 elementor-widget elementor-widget-formidable\" data-id=\"fb3c763\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"formidable.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<link rel='stylesheet' id='formidable-css' href='https:\/\/ressources.novatech.ca\/wp-content\/plugins\/formidable\/css\/formidableforms.css?ver=4201418' media='all' \/>\n<div class=\"frm_forms  with_frm_style frm_inline_form frm_style_formidable-style\" id=\"frm_form_11_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form btn-right frm_pro_form \" id=\"form_contact-form22\" >\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">Infolettre<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"11\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_11\" id=\"frm_hide_fields_11\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"contact-form22\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_11\" name=\"frm_submit_entry_11\" value=\"39b8119e1f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/blog\/3357\" \/><div id=\"frm_field_90_container\" class=\"frm_form_field  frm_html_container form-field\">\n<div class=\"newsletter-cta-button\"><a href=\"https:\/\/ressources.novatech.ca\/blog\/#form\">Subscribe to newsletter<\/a><\/div>\n<div class=\"newsletter-cta-button form-fr\"><a href=\"https:\/\/ressources.novatech.ca\/fr\/blogue\/#formulaire\">S'inscrire \u00e0 l'infolettre<\/a><\/div>\n<\/div>\n<div id=\"frm_field_56_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_two_thirds email-grid\">\r\n    <label for=\"field_29yf4d\" class=\"frm_primary_label\">Courriel\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"email\" id=\"field_29yf4d\" name=\"item_meta[56]\" value=\"\"  placeholder=\"Saisissez votre adresse \u00e9lectronique\" data-reqmsg=\"Ce champ ne peut pas \u00eatre vide\" aria-required=\"true\" data-invmsg=\"Veuillez saisir un courriel valide\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_91_container\">\n\t\t\t<label for=\"field_2okdj\" >\n\t\t\t\tSi vous \u00eates un humain, ne remplissez pas ce champ.\t\t\t<\/label>\n\t\t\t<input  id=\"field_2okdj\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[91]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"jnAOxU1o+C9xKOBgM4ROMRxe7HF9IRYT6qOJJFZa20tGSTRZbPZX5ztqX007KQze\" \/><div class=\"frm_submit frm_third arrow-form\">\r\n\r\n<button class=\"btn frm_button_submit frm_final_submit\" type=\"submit\"   formnovalidate=\"formnovalidate\">Inscrivez-vous<\/button>\r\n\r\n<\/div><\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1239079 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"1239079\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1e8bcad\" data-id=\"1e8bcad\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ace1ef4 elementor-widget elementor-widget-image\" data-id=\"ace1ef4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2025\/04\/felix-headshot-fotor-20241121132729-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail wp-image-3064\" alt=\"F\u00e9lix -\" srcset=\"https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2025\/04\/felix-headshot-fotor-20241121132729-150x150.jpg 150w, https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2025\/04\/felix-headshot-fotor-20241121132729-300x300.jpg 300w, https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2025\/04\/felix-headshot-fotor-20241121132729-1024x1024.jpg 1024w, https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2025\/04\/felix-headshot-fotor-20241121132729-768x768.jpg 768w, https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2025\/04\/felix-headshot-fotor-20241121132729-1536x1536.jpg 1536w, https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2025\/04\/felix-headshot-fotor-20241121132729-2048x2048.jpg 2048w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42d12de elementor-widget elementor-widget-text-editor\" data-id=\"42d12de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>R\u00e9dig\u00e9 par <strong><a href=\"https:\/\/www.linkedin.com\/in\/felix-lalande\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\">F\u00e9lix Lalande-Hendershot<\/span>\u00a0<\/a><\/strong><\/p><p>Responsable de l\u2019Exp\u00e9rience Client<\/p><p>\u00c9crivez \u00e0 F\u00e9lix \u00e0 l\u2019adresse suivante: <u><a href=\"mailto:wellandm@novatech.ca\">lalandehf@novatech.ca<\/a><\/u><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>R\u00e9dig\u00e9 par\u00a0\u00a0F\u00e9lix Lalande-Hendershot\u00a0 Responsable de l\u2019Exp\u00e9rience Client 12 Mai, 2026 Quand on pense au service industriel, les premi\u00e8res choses qui viennent g\u00e9n\u00e9ralement \u00e0 l\u2019esprit sont d\u2019ordre technique. Maintenance pr\u00e9ventive. D\u00e9pannage. \u00c9talonnages. R\u00e9parations. Support d\u2019urgence. Tout cela compte. C\u2019est essentiel pour assurer le fonctionnement fiable et s\u00e9curitaire des syst\u00e8mes analytiques. Mais lorsque les clients repensent aux [&hellip;]<\/p>\n","protected":false},"featured_media":3385,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"categorie-article":[56],"class_list":["post-3357","blog","type-blog","status-publish","has-post-thumbnail","hentry","categorie-article-astuces-et-conseils"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ce dont les clients se souviennent lorsque le service compte vraiment | Blog Novatech<\/title>\n<meta name=\"description\" content=\"L\u2019expertise technique compte, mais l\u2019exp\u00e9rience client se construit aussi par la qualit\u00e9 du soutien offert lorsque des probl\u00e8mes surviennent.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ressources.novatech.ca\/fr\/blogue\/astuces-et-conseils\/experience-client-service-technique\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ce dont les clients se souviennent lorsque le service compte vraiment\" \/>\n<meta property=\"og:description\" content=\"L\u2019expertise technique compte, mais l\u2019exp\u00e9rience client se construit aussi par la qualit\u00e9 du soutien offert lorsque des probl\u00e8mes surviennent.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ressources.novatech.ca\/fr\/blogue\/astuces-et-conseils\/experience-client-service-technique\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog Novatech\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-13T21:18:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2026\/05\/2-2-service-blog-cover-page.png\" \/>\n\t<meta property=\"og:image:width\" content=\"630\" \/>\n\t<meta property=\"og:image:height\" content=\"230\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ressources.novatech.ca\\\/fr\\\/blogue\\\/astuces-et-conseils\\\/experience-client-service-technique\\\/\",\"url\":\"https:\\\/\\\/ressources.novatech.ca\\\/fr\\\/blogue\\\/astuces-et-conseils\\\/experience-client-service-technique\\\/\",\"name\":\"Ce dont les clients se souviennent lorsque le service compte vraiment | Blog Novatech\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ressources.novatech.ca\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/ressources.novatech.ca\\\/fr\\\/blogue\\\/astuces-et-conseils\\\/experience-client-service-technique\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/ressources.novatech.ca\\\/fr\\\/blogue\\\/astuces-et-conseils\\\/experience-client-service-technique\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ressources.novatech.ca\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/2-2-service-blog-cover-page.png\",\"datePublished\":\"2026-05-13T21:17:24+00:00\",\"dateModified\":\"2026-05-13T21:18:27+00:00\",\"description\":\"L\u2019expertise technique compte, mais l\u2019exp\u00e9rience client se construit aussi par la qualit\u00e9 du soutien offert lorsque des probl\u00e8mes surviennent.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ressources.novatech.ca\\\/fr\\\/blogue\\\/astuces-et-conseils\\\/experience-client-service-technique\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ressources.novatech.ca\\\/fr\\\/blogue\\\/astuces-et-conseils\\\/experience-client-service-technique\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/ressources.novatech.ca\\\/fr\\\/blogue\\\/astuces-et-conseils\\\/experience-client-service-technique\\\/#primaryimage\",\"url\":\"https:\\\/\\\/ressources.novatech.ca\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/2-2-service-blog-cover-page.png\",\"contentUrl\":\"https:\\\/\\\/ressources.novatech.ca\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/2-2-service-blog-cover-page.png\",\"width\":630,\"height\":230,\"caption\":\"Novatech service technician performing field maintenance- Novatech\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ressources.novatech.ca\\\/fr\\\/blogue\\\/astuces-et-conseils\\\/experience-client-service-technique\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/ressources.novatech.ca\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Astuces et Conseils\",\"item\":\"https:\\\/\\\/ressources.novatech.ca\\\/fr\\\/blogue\\\/astuces-et-conseils\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Ce dont les clients se souviennent lorsque le service compte vraiment\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ressources.novatech.ca\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/ressources.novatech.ca\\\/fr\\\/\",\"name\":\"Blog Novatech\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/ressources.novatech.ca\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ressources.novatech.ca\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/ressources.novatech.ca\\\/fr\\\/#organization\",\"name\":\"Blog Novatech\",\"url\":\"https:\\\/\\\/ressources.novatech.ca\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/ressources.novatech.ca\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/ressources.novatech.ca\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/logo-novatech.svg\",\"contentUrl\":\"https:\\\/\\\/ressources.novatech.ca\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/logo-novatech.svg\",\"width\":302,\"height\":39,\"caption\":\"Blog Novatech\"},\"image\":{\"@id\":\"https:\\\/\\\/ressources.novatech.ca\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Ce dont les clients se souviennent lorsque le service compte vraiment | Blog Novatech","description":"L\u2019expertise technique compte, mais l\u2019exp\u00e9rience client se construit aussi par la qualit\u00e9 du soutien offert lorsque des probl\u00e8mes surviennent.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ressources.novatech.ca\/fr\/blogue\/astuces-et-conseils\/experience-client-service-technique\/","og_locale":"fr_FR","og_type":"article","og_title":"Ce dont les clients se souviennent lorsque le service compte vraiment","og_description":"L\u2019expertise technique compte, mais l\u2019exp\u00e9rience client se construit aussi par la qualit\u00e9 du soutien offert lorsque des probl\u00e8mes surviennent.","og_url":"https:\/\/ressources.novatech.ca\/fr\/blogue\/astuces-et-conseils\/experience-client-service-technique\/","og_site_name":"Blog Novatech","article_modified_time":"2026-05-13T21:18:27+00:00","og_image":[{"width":630,"height":230,"url":"https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2026\/05\/2-2-service-blog-cover-page.png","type":"image\/png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ressources.novatech.ca\/fr\/blogue\/astuces-et-conseils\/experience-client-service-technique\/","url":"https:\/\/ressources.novatech.ca\/fr\/blogue\/astuces-et-conseils\/experience-client-service-technique\/","name":"Ce dont les clients se souviennent lorsque le service compte vraiment | Blog Novatech","isPartOf":{"@id":"https:\/\/ressources.novatech.ca\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ressources.novatech.ca\/fr\/blogue\/astuces-et-conseils\/experience-client-service-technique\/#primaryimage"},"image":{"@id":"https:\/\/ressources.novatech.ca\/fr\/blogue\/astuces-et-conseils\/experience-client-service-technique\/#primaryimage"},"thumbnailUrl":"https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2026\/05\/2-2-service-blog-cover-page.png","datePublished":"2026-05-13T21:17:24+00:00","dateModified":"2026-05-13T21:18:27+00:00","description":"L\u2019expertise technique compte, mais l\u2019exp\u00e9rience client se construit aussi par la qualit\u00e9 du soutien offert lorsque des probl\u00e8mes surviennent.","breadcrumb":{"@id":"https:\/\/ressources.novatech.ca\/fr\/blogue\/astuces-et-conseils\/experience-client-service-technique\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ressources.novatech.ca\/fr\/blogue\/astuces-et-conseils\/experience-client-service-technique\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/ressources.novatech.ca\/fr\/blogue\/astuces-et-conseils\/experience-client-service-technique\/#primaryimage","url":"https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2026\/05\/2-2-service-blog-cover-page.png","contentUrl":"https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2026\/05\/2-2-service-blog-cover-page.png","width":630,"height":230,"caption":"Novatech service technician performing field maintenance- Novatech"},{"@type":"BreadcrumbList","@id":"https:\/\/ressources.novatech.ca\/fr\/blogue\/astuces-et-conseils\/experience-client-service-technique\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/ressources.novatech.ca\/fr\/"},{"@type":"ListItem","position":2,"name":"Astuces et Conseils","item":"https:\/\/ressources.novatech.ca\/fr\/blogue\/astuces-et-conseils\/"},{"@type":"ListItem","position":3,"name":"Ce dont les clients se souviennent lorsque le service compte vraiment"}]},{"@type":"WebSite","@id":"https:\/\/ressources.novatech.ca\/fr\/#website","url":"https:\/\/ressources.novatech.ca\/fr\/","name":"Blog Novatech","description":"","publisher":{"@id":"https:\/\/ressources.novatech.ca\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ressources.novatech.ca\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/ressources.novatech.ca\/fr\/#organization","name":"Blog Novatech","url":"https:\/\/ressources.novatech.ca\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/ressources.novatech.ca\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2023\/11\/logo-novatech.svg","contentUrl":"https:\/\/ressources.novatech.ca\/wp-content\/uploads\/2023\/11\/logo-novatech.svg","width":302,"height":39,"caption":"Blog Novatech"},"image":{"@id":"https:\/\/ressources.novatech.ca\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/ressources.novatech.ca\/fr\/wp-json\/wp\/v2\/blog\/3357","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ressources.novatech.ca\/fr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/ressources.novatech.ca\/fr\/wp-json\/wp\/v2\/types\/blog"}],"version-history":[{"count":0,"href":"https:\/\/ressources.novatech.ca\/fr\/wp-json\/wp\/v2\/blog\/3357\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ressources.novatech.ca\/fr\/wp-json\/wp\/v2\/media\/3385"}],"wp:attachment":[{"href":"https:\/\/ressources.novatech.ca\/fr\/wp-json\/wp\/v2\/media?parent=3357"}],"wp:term":[{"taxonomy":"categorie-article","embeddable":true,"href":"https:\/\/ressources.novatech.ca\/fr\/wp-json\/wp\/v2\/categorie-article?post=3357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}